How can I buy a product on vaginalove.co.za?
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Find the product you are interested in by browsing the product categories.
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Once you've found the product, hit the "Add to Cart" link.
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Either carry on shopping or select, "Proceed to Checkout"
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Enter your details as requested.
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Fill in the credit card detail form.
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Your purchase is on the way to you in a discreet parcel.
Do you have a physical shop?
Our physical shop is 2 Glenhove Road, Rosebank. As a online-shop we're open 24/7 while still being able to deliver the lowest prices and the most discreet service possible. If you do have any questions about our products or services please don't hesitate to contact us on 011 880 3358 or websales@mediaetc.co.za .
Is your service really discreet?
Yes, shopping on vaginalove.co.za is 100% private and discreet.
Bank and Credit Card statements have no reference whatsoever to the name of the shop. Contents are NOT indicated on the exterior of the package and the return address is a PO Box address. Under no circumstances will vaginalove.co.za disclose or share your information or the information regarding you order.
How long does it take to receive my order?
Your order will be sent within 48 hours (Mondays to Fridays) with a courier service. Depending on the remoteness of your location, and availability of stock.
Why don't you sell Adult DVDs or Adult PC Games?
Unfortunately it is illegal to distribute adult material (visual pornographic material) via the internet or mail order in South Africa.
Are all your products legal?
Yes all products on vaginalove.co.za are perfectly legal and all pharmaceutical products are prescription free.
What is your Return Policy?
Our desire is to know that you're completely satisfied with your purchase.
We will make every effort to replace or refund an item if there is good reason why we should do that. Basically we can only replace or refund unopened or defective merchandise. Read more in our Terms & Conditions.
A word on safety and hygiene
We do not risk the health and safety of others by accepting returns of undamaged products - even if a claim states that the product has not been used. Due to the intimate nature of our products we never ask for the return of a non-defective product that might have been potentially used by someone else. This would be not acceptible business practice. We ask the customer to take care of the disposal of the product and offer a replacement or a refund.
What information do I have to submit to place an order?
We need to know your name, email address, mailing and billing address. If you choose to pay by Credit Card, we need your credit card number, and credit card expiration date. This allows us to process and fulfill your order and to notify you of your order status. The personal data you submit on our website will not be passed on to any unauthorised third party.
How does vaginalove.co.za protect customer information?
vaginalove.co.za uses the latest encryption technology to keep your personal information safe. All your ordering information - including your name, address, and credit card number - is encrypted using a secure server for maximum security.
What about VAT and Postage?
All the pices on our website include VAT and delivery cost (R75.00) will be calculated and charged during the checkout process.
Do you accept any other payment methods besides credit cards?
We also accept Bank Deposits, you can pay your billed amount by making an Direct Internet Transfer, or Cash Deposit into our account. We'll start processing your order as soon as we receive your payment. We only accept bank deposit from South African banks (no international transfers) Oh yes and please don't make an ATM transfer cause we'll get your money but we wont know who you are.
How do I know if vaginalove.co.za has received my order?
After completing the credit card details form, and email is sent to us with your order. Youwill then recieve a phone call from one of our consultants who will confirm and process your order.
How can I cancel an order?
Why should you do that...? Well if you really, really want to cancel an order, you have to inform us about it ASAP. Please be advised that an order, which advanced through the shipping process as far as being picked and packed, cannot be cancelled anymore.